How we do shipping.
As always, you get $5 flat shipping on all orders up to $99.99! Plus, once your order is at $100, your shipping is totally FREE!
*Due to increased volume, all orders are taking an average of 5-10 days to ship.
Once your package is packed up in our warehouse, we then hand it off to FedEx who will ship it to you according to the delivery speed you choose.
And remember, only our Standard shipping can deliver to P.O. boxes, so be sure to use your home address if you want to use FedEx Ground or FedEx Express.
We are honored to have our military customers shop with us. As a reminder, packages sent to overseas APO or DPO addresses are required to go through a military U.S. post office before leaving the country. Only our standard shipping can deliver to overseas APO or DPO addresses. Thank you for your service!
For our customers who purchase Arrow Sewing Furniture, it is only available for purchase in the 48 contiguous United States. This excludes Alaska and Hawaii. We are unable to ship furniture outside of the United States at this time.
Arrow Sewing Furniture is shipped directly from the manufacturer, so it is not housed in our warehouse. As a result, the manufacturer is responsible for shipping and we are unable to accept returns.
For our friends north of the border, we'll keep it simple, eh'. You get $12 flat rate shipping on all orders! Packages are shipped via FedEx's International Economy option and delivered within 2-6 days, depending on proximity to the US Border. So, grab your favourite (yeah, that's right, we spelled favourite the Canadian way) Tim Horton's beverage or bowl of poutine, and kick back and relax while you order 'til your heart's content.
We like to keep international shipping simple at Missouri Star. You can choose from three flat rates, depending on your order size:
Orders up to $100—Ship for $25 flat
Orders from $100-$200—Ship for $35 flat
Orders $200 or more—Ship for $40 flat! BEST VALUE
Rates are calculated based on order size before the cost of shipping is applied. For example, if Jane from Australia makes an order for $195, an additional $35 flat shipping rate will be added on during checkout, making her total order cost $230. Makes sense, right?
You may have noticed that we used First Class shipping in the past, but we found that a lot of packages got lost or took too long to arrive and we didn’t like that one bit so, international packages are now shipped using Asendia.
Customs, Duties & Taxes
Occasionally, our international customers have had to pay extra fees for customs, duties, and taxes. These extra fees vary widely from country to country. Since we have no control over potential extra charges levied by destination countries, we highly recommend that you research the policies specific to your country. Also, when customs clearance procedures are necessary, delays can be caused that will increase the time it takes to arrive. Although duties and customs are beyond our control, we do shed a tear for those who experience them. Seriously.
Our products may be returned for a store credit within 30 days of original purchase, provided they are unopened and in like-new condition. Return shipping will be at the expense of the buyer. All returned goods must include a copy of the receipt, your e-mail address, shipping address, and phone number. And remember, because they are offered at such a deep discount, Daily Deal items are final sale. Thank you for understanding!
For customers who purchase Arrow Sewing Furniture, it has a different return policy. Because this furniture is shipped directly from the manufacturer, we are sorry to say that returns are not accepted for Arrow Sewing Furniture.
Even though most of our products are not susceptible to damage during the shipping process, if you receive damaged items, we will replace them. Just email customer service and you’ll get a return label to send it back. An identical (when available) replacement item will be sent to the buyer at no additional cost. Sometimes, especially with fabric, an item may no longer be available, in which case we will do our best to replace it with a similar item.
Send all returns to:
Missouri Star Quilt Company
1005 S Hughes St.
Hamilton, MO 64644