I don't have my order yet. What can I do?

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6 comments

  • Tracy Lariviere

    I placed my order on April 20th paid in full ! Now it's May 7 and still says processing ! Emailed and they said waiting for pick up and that was a week ago ! No contact is having your trust lost to your customers ! I order what my customers want me to make , your web site states 3-7 days to ship , yet nothing . This order was for a birthday gift which has now passed. I have now lost a steady customer thanks alot ! Think I'll have to find another store to deal with . Horrible customer service, could have at least kept in contact with your customers with any delays . At least change the web site info since it's no where near the truth !

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  • Anne Crowell

    I placed an order on May 7 and have been waiting for the tracking to leave Missouri star. Wonder if something is wrong and nothing is moving out of the shop. Hope everyone is ok.

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  • Eileen

    Please please check the status of my order, it’s been a long time and I have a deadline I’m working with

     

    thanks,

    Eileen

    eileenbyrnes@gmail.com

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  • Angela Lovett

    I placed an order on April 23, 2021 and two orders after that: May 3rd and May 7th. The two May orders have been delivered, the April order apparently was missed and as of today May 29th, it STILL says ‘processing’.
    I contacted customer service days ago, 
    There is no fabric by the yard in my order. There are a couple ‘mystery’ items but I’ve ordered them in the past without issue. I also took 3 items (that I wanted) out of my cart  to try and expedite things. The rest I still need.
    Over a month now,, how patient do we have to be? 

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  • Kathy McCleery

    I placed my order on May 10, 2021, and it still shows in process mode.  No contact from MSQC regarding the issue.  I also sent an email, with no response, except the automatic response.  I look forward to your timely response after this notification.

    • 10042747
    • Order PlacedMay 10, 2021
    • StatusProcessing

     

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  • Wendi Mills

    Hello Kathy, 

     

    Thank you so much for taking the time to reach out. I have responded to your email and look forward to talk more with you about your order. 

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