If you are wondering about your order at any time, feel free to send an email, we are here to help. Here are a few things to keep in mind:
- If the order has shipped, there isn't much more we can do. Follow along with the tracking information. What you see is what we see. Normally, packages are shipped out within 2 business days (please note that this is an estimate and can be longer when an order contains yardage to be cut) and arrive within 3-5 business days. Sometimes the package gets held up between us and delivery. It will get to you eventually, but it might take a few days so please be patient with us while we all wait for it to get a move on.
- If your order is paid or fulfilled and it's been a few days with no word from us, drop us a note and we will be happy to explain. Sometimes a product is in shipment to us and we'll hold your order for a day or two so we can ship everything together. Sometimes we're playing hide and seek with your yardage and it took an extra day to find it. If you're worried, email or call us!