If you are wondering about your order at any time, feel free to send an email, we are here to help. Here are a few things to keep in mind:
- If the order has shipped, What you see is what we see. Normally, packages are shipped out within 3-7 business days (please note that this is an estimate and can be longer when an order contains yardage to be cut) and arrive within 3-7 business days. Sometimes the package gets held up between us and delivery. It will get to you eventually, but it might take a few days so please be patient with us while we all wait for it to get a move on.
*Please note that all shipping services are experiencing delays, and are looking at options to help improve any congestion holding up your orders. We sincerely appreciate your patience!
- If your order is paid or fulfilled and it's been a few days with no word from us, drop us a note and we will be happy to explain. Sometimes a product is in shipment to us and we'll hold your order for a day or two so we can ship everything together. Sometimes we're playing hide and seek with your yardage and it took an extra day to find it. If you're worried, email or call us!
For more information regarding where your order is with FedEx please click HERE to read our article "Shipping Timelines for Your Orders"
Comments
6 comments
I placed my order on April 20th paid in full ! Now it's May 7 and still says processing ! Emailed and they said waiting for pick up and that was a week ago ! No contact is having your trust lost to your customers ! I order what my customers want me to make , your web site states 3-7 days to ship , yet nothing . This order was for a birthday gift which has now passed. I have now lost a steady customer thanks alot ! Think I'll have to find another store to deal with . Horrible customer service, could have at least kept in contact with your customers with any delays . At least change the web site info since it's no where near the truth !
I placed an order on May 7 and have been waiting for the tracking to leave Missouri star. Wonder if something is wrong and nothing is moving out of the shop. Hope everyone is ok.
Please please check the status of my order, it’s been a long time and I have a deadline I’m working with
thanks,
Eileen
eileenbyrnes@gmail.com
I placed an order on April 23, 2021 and two orders after that: May 3rd and May 7th. The two May orders have been delivered, the April order apparently was missed and as of today May 29th, it STILL says ‘processing’.
I contacted customer service days ago,
There is no fabric by the yard in my order. There are a couple ‘mystery’ items but I’ve ordered them in the past without issue. I also took 3 items (that I wanted) out of my cart to try and expedite things. The rest I still need.
Over a month now,, how patient do we have to be?
I placed my order on May 10, 2021, and it still shows in process mode. No contact from MSQC regarding the issue. I also sent an email, with no response, except the automatic response. I look forward to your timely response after this notification.
Hello Kathy,
Thank you so much for taking the time to reach out. I have responded to your email and look forward to talk more with you about your order.
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